Terms and Conditions

The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us.

Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.

We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.

Purchasing from our website

The details on our websites are not offers that you can accept. The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we dispatch the goods. Prior to then we will be under no obligation to supply you with the goods you have ordered.

It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.

Multiple lengths will be supplied as one continuous lengths (where possible) unless you have requested otherwise in the Special request box during processing.

The price shall be the price quoted on the website except for when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery.

Payment and Delivery
Payment can be made by credit card via our website or by telephone or by credit card or cheque via post. Please make all cheques payable to "Crafty Ribbons". We will deliver to the address given to us by you (NOT Paypal address) at the time you place your order. Please allow up to 14 days for delivery after confirmation dispatch email has been sent. Non delivery claims after this period can not be accepted. Next Day Delivery charge is non refunable.
Orders sent by International Signed for are only trackable by us while they are still in the UK. We are then advised when they are delivered, therefore we are unable to provide exact location information whilst the parcel is in transit.

Credit Customers
This condition will only apply to credit customers. In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them, however, you must hold the sale proceeds on trust for us until we have been paid in full.

Availability of goods you order
If we are unable to provide you with all the goods you have ordered, we will despatch the order and make a refund for unavailable goods.

Cancellation and Return
Should you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:-

1 - By post:- Crafty Ribbons, 3 Beechwood, Clump Farm, Tin Pot Lane, Blandford, Dorset, DT11 7TD
2 - By e-mail:- info@craftyribbons.com

Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than postage or costs if we have to recover the goods from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them.

Where you cancel your order the goods may either be: -

i) returned to us at your cost; or
ii) if requested, collected from you at your cost. Your right to cancel does not apply to custom made items where the item was supplied in accordance with your specifications

Ribbon that have been cut specially for your order are unreturnable unless faulty. 

Velvet ribbons specially ordered for YOU are not returnable unless faulty, these have been purchased specially for YOU.  Colour samples can be requested in 9mm here

Ribbons ordered for you can not be returned for colour reasons - only if they are faulty.

The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.

If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.

Relevant United Kingdom law will apply to any contracts between us.

"you" and "your" means the person, firm or company who enters into a contract with us.

"us", "our" and "we" means Crafty Ribbons